We are committed to do all in our power to ensure our clients’ orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling and technical malfunctions could have an influence. We ship the days our third party DHL ship which only exclude select holidays. It takes 15-20 days to process your order. Once the order is processed and shipped out, an email with your tracking number will be sent. We only offer regular shipping at this time. Transit time and courier service may vary depending where your item was shipped from.
Please note, all our packages are shipped with signature requirement. Kindly provide an address where a recipient will be available to sign for the package. If no one is available at the time of the delivery the package will be returned to our office after two unsuccessful delivery.
DHL will return the parcel after two unsuccessful delivery attempts and 7 calendar days of waiting for personal collection at the DHL Parcel Customer Service Centre. You can then indicate whether another delivery attempt should be made. You can also choose to have the shipment sent to another address or have the shipment returned. Additional costs are associated with these services.
Check the DHL site frequently for any status updates. A notice card will be left where you may pick up the parcel. If you do not receive a notice card, please contact DHL to confirm the facility address for pick up. Please visit the DHL site for further information.
If your package is returned, please contact us contact[at]bymaria.ch at for further assistance.
Orders outside Switzerland:
Orders outside Switzerland will be charged with the VAT (value added tax) of respective country.
DUTIES AND INTERNATIONAL FEES:
Typically, applicable customs or import duties are charged when the package arrives at its destination country. Fees on a shipment have to be paid by the receiver (also applicable to retail and wholesale customers). These fees are paid to your local carrier or government. These fees are not implemented or collected by By Maria, and thus cannot be refunded. By Maria does not have control over these fees and cannot estimate or confirm what the fees would be, since customs policies and import duties vary from country to country. We recommend contacting the local customs office for information on fees before placing your order, to avoid unforeseen charges.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that the shipping address is entered correctly. If the wrong shipping address is provided, please contact us at contact[at]bymaria.ch immediately! We do our best to speed up processing and shipping times, hence there is a small time gap to correct/change the address of your order and cannot guarantee the change. If the parcel is shipped with the incorrect address the courier may not accept an address change. If the parcel is returned and the buyer requests to reship the parcel additional shipping fees may be applied.
ORDER CANCELLATION/ MODIFICATION:
If you decide to cancel or modify your order please write to us at contact[at]bymaria.ch as soon as you place your order. We will do our best to make the change however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.