DESIGNER Terms and Conditions
DESIGN COLLABORATION AGREEMENT
This DESIGN COLLABORATION Agreement (the “Agreement”) is made between The Designer and By Maria Catalina Cardozo García (Einzelfirma, Switzerland) whose principal address is Windenweg 5, 6345 Neuheim, Switzerland (“the Company”).
CLIENT Terms and Conditions
These Terms and Conditions constitute a legally binding contract between the consumer (“you”) and Catalina Jossen Cardozo – By Maria (“By Maria”) and apply to the ordering, purchasing, fulfillment and delivery of Direct Import Goods from the top-level domain name bymaria.ch (“Website”). Note that this policy applies to individuals who purchase shoes for personal use only i.e. it does not cover any business and wholesale accounts.
Shipping and Delivery
We are committed to do all in our power to ensure our clients’ orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling and technical malfunctions could have an influence. We ship the days our third party DHL ship which only exclude select holidays. It takes 15-20 days to process your order. Once the order is processed and shipped out, an email with your tracking number will be sent. We only offer regular shipping at this time. Transit time and courier service may vary depending where your item was shipped from.
Returns, refunds and remakes policy
We are sure you’re going to love your tailor-made shoes. We want you to be completely happy with your purchase. If for any reason you don’t, we will do our best to make it right.
You have the option of either returning your shoes for a full refund, or remaking them up to one time in a new size within 14 days from the day you have received your order.
Leather shoes care
By Maria uses always high quality of leather to produce its shoes. Nevertheless, you should take into consideration that it is a natural material and can changes the color as well as can get marks-lines which are normal in the use of genuine leather. As it is a skin, it will stretch under pressure and reform. To a certain extent it will shape to your foot. This is reduced the more seams there are. So a full brogue will adapt much less than a whole-cut.